Airport staff were alerted when they heard a passenger’s emotional plea to not let a soldier board the flight. Upon investigation, they found the soldier sitting at the gate, tears streaming down his face as he looked at something on his phone. Concerned for his well-being, the staff approached him and offered assistance. It was later revealed that the soldier had received news of a family emergency and was struggling to cope with the sudden turn of events. The staff provided him with support and ensured that he received the help he needed before allowing him to board the flight.
